FAQs
Frequently Asked Questions: Answered
Due to COVID-19, not all orders are guaranteed to be in stock and eligible to be fulfilled at time of processing. All online inventory is stocked in-store and may be sold prior to purchase made online. If your order is unable to be processed, you will receive an email notification offering you a size/color exchange OR a full refund for that item. For more information, email shopthreadsweb@gmail.com.
Since there are 2 store locations, what is the best way to shop with Threads Clothing? How does the Online Store Work?
Each store location carries a variety of styles and brands. Each physical store will have their own separate brands that other locations may, or may not carry. The best way to shop with us is to follow along on our Instagram pages. Each location has their own Instagram where you can DM or Call to make purchases over the phone. If you see something in store and want to guarantee your purchase, we highly recommend you reach out via phone call to that individual store.
Is my order eligible for a return?
Your item is eligible for a return within 7 days from the time your order was delivered. It must not be damaged or washed and must be unworn with tags still attached.
How do I make a return?
Please email shopthreadsweb@gmail.com, with your order number and specific item(s) intended to return. From here, we will email you with a return label for orders that are eligible for a return. (Learn more about our Return Policy, here OR read the section above!)
If your item was purchased in-store, please contact the specific store by phone or in person for more information! If you purchased an item in store, it is completely separate from any order made online. Any inquiry about your order should be communicated with our Store Manager who can be reached M-F, 10am- 6pm, at, shopthreadsweb@gmail.com
Can I use my Online Credit in-store? Or swap my online item for an item in-store?
Our website is it's own entity. It is completely separate from our physical locations and therefore cannot allow credits to overlap. If you receive an Online Web Credit Code, it is only eligible online. If you have a Store Credit, it is only eligible in that specific store's location. If you are looking to make an exchange, it must be approved by our Online Store Manager to work out a specific plan between our stores and the customer.
How do I get, and use my Online Web Credit Code?
Once we receive your return by mail, we will contact you by email about your Online Web Credit Code. From here, each Code can be applied in the, "discount code," section at checkout. (More information is provided on the email you will receive after your return is accepted)
Does my Web Credit Code expire?
Your Web Credit Code never expires and will automatically update its value based on your usage.
I haven't received my package in the mail, yet? Who should I contact about my order?
Due to COVID-19, the US Postal System has experienced increased circulations and delayed postage times. Our stores have daily pick-ups with USPS, and mail all orders made before 12pm, the day-of-purchase. If you are experiencing a delay in shipment, use this link to file for a missing package:
https://faq.usps.com/s/article/Missing-Mail-The-Basics#Submit_missing_mail_search_request
If you think there has been a problem with your online order, please email, shopthreadsweb@gmail.com. If you are missing an item in your order, please check your emails and junk folders for any updates or changes available for your order. Please note some orders ship items separately based on availability of stock in certain store locations. Do not be alarmed if you are missing parts of your order from your first delivery package.